Question 1

Where does your coffee come from?

Accepted Answer

From cooperatives and single estates in Kenya's coffee highlands. Every lot has a farm or co-op name, region, altitude and process listed on the product page.

Question 2

Do you cup every lot?

Accepted Answer

Yes. Every lot is cup-scored to SCA protocol in Nairobi before it leaves the country. Scores and tasting notes are published on the product page.

Question 3

How do you choose which lots to carry?

Accepted Answer

Cup score first, traceability second, price third. We only carry lots we would drink ourselves.

Question 4

Can I request a sample before I order in bulk?

Accepted Answer

Yes. 250g and 1kg sample bags are available for pre-purchase cupping. Request them via the wholesale form; they usually arrive in 3–7 business days by air.

Question 5

What's your minimum wholesale order?

Accepted Answer

For green coffee, minimum is one 30kg vac-pack or 60kg jute bag. For roasted, minimum wholesale case is 6kg. Retail has no minimum.

Question 6

Do you offer contracts on repeat lots?

Accepted Answer

Yes, for annual buyers. We can hold a lot with an agreed drawdown schedule and lock pricing across the harvest.

Question 7

Do you do private-label roasting?

Accepted Answer

Yes, for wholesale customers who commit to a minimum monthly volume. Contact us for a quote.

Question 8

Where do you ship?

Accepted Answer

Worldwide. We routinely ship to Europe, North America, the Middle East, Australia and Asia-Pacific.

Question 9

How long does shipping take?

Accepted Answer

Sea freight from Mombasa is typically 3–6 weeks depending on destination. Air freight is 3–7 business days. We confirm timelines with your quote.

Question 10

What Incoterms do you offer?

Accepted Answer

FOB Mombasa is the default. CIF and DAP are available for wholesale orders — pricing depends on destination port.

Question 11

What payment methods do you accept?

Accepted Answer

Online retail checkout is opening soon — for now, place retail orders through our contact form. Wholesale orders can be settled by bank transfer, letter of credit, or agreed net terms after the first shipment.

Question 12

How fresh is the roasted coffee when it ships?

Accepted Answer

We roast to order and vacuum-seal within 48 hours of roasting. Bags leave our warehouse within seven days of the roast date, printed on every bag.

Question 13

Are your coffees certified?

Accepted Answer

Selected lots carry Fair Trade, Rainforest Alliance or organic certification. Availability varies by harvest and origin; individual lot certifications are listed on the product page and re-verified per shipment.

Answers.